Welcome to Tender Hearts Retreat Villa
A home away from home.
One Heart. One Family.
Our Story
We prioritze our seniors
The elderly in Barbados are facing significant challenges in their day-to-day care. The days when our grandparents remained at home to be cared for by their children or grandchildren are no longer the norm.
Very often, our elderly are deposited at the QEH and abandoned. Most Government institutions are full to capacity, and they are struggling to maintain quality care. In addition, we also have a growing number of private senior citizen homes, which are also few in number.
It is against this background that we started by opening a small senior citizen home. Our belief is that the elderly should be respected and given quality care.
Wisdom Words
ADVOCACY – Assuring that the voice of each patient and team member is heard and respected. Standing up for right thinking, right action and right practice for our patients, families, each other and our institution.
GLOBAL AWARENESS – Viewing healthcare from both a macro and micro perspective while incorporating different values, origins and cultures into our care delivery.
COURAGE – Boldly acting on the strength of our convictions, advocating for our patients, our colleagues and ourselves, especially in difficult circumstances.
INCLUSION – Valuing each patient and each member of our team as individuals with different origins and perspectives – who share the common goal of doing the right thing.
The Goal
Our Philosophy
Nursing is our commitment to, and accountability for, safe, interprofessional practice as evidenced by our consistent utilization of the nursing process, collaboration with our colleagues and achievement of quality outcomes. We are advocates for people by promoting the delivery of the right care at the right time.
We practice human caring. We listen to our patients and their loved ones, and we place them at the center of all planning and decision-making. We meet each person where they are in the moment and we connect with each person by valuing their unique needs, spiritual beliefs and personal choices. We always seek to earn each person’s trust.
We pursue and apply new knowledge, evidence-driven practice and models of care as a means of providing services that exceed expectations. We will utilize research as the basis for our practice, thus engaging in continuous quality improvement. We embrace new technologies to promote the delivery of care. We are cognizant of the cost of care and engage in initiatives to enhance value. We will strive at all times for a collective partnership as well to improve the health of our community.
The Outlook
Our Vision
Tender Hearts Retreat Villa nursing home aims to provide care to all residents to a standard of excellence which embraces fundamental principles of good care practice which may be witnessed and evaluated through the practice, conduct and control of quality care in our Home. It is a fundamental ethos that those residents who live in the home should be able to do so in accordance with the Home’s Philosophy of Care.
It is also an aim of the Home that residents shall live in a clean, comfortable and safe environment and be treated with respect and sensitivity to their individual needs and abilities. Staff will be responsive to the individual needs of residents and will provide the appropriate degree of care to ensure a high quality of life within the Home.
TO ACHIEVE THIS VISION WE AIM TO:
1. Deliver a service of the highest quality that will improve and sustain the residents’ overall quality of life.
2. Ensure that the care service is delivered flexibly, attentively and in a non-discriminatory fashion while respecting each resident’s right to independence, privacy, dignity, fulfilment and the right to make informed choices.
3. Ensure that each resident’s needs and values are respected in matters of religion, culture, race or ethnic origin, sexuality and sexual orientation, political affiliation, marital status, parenthood and disabilities or impairments.
4. Ensure that all residents are safeguarded and protected from abuse.
5. Ensure that the care service in whole is delivered in accordance with the signed Agreement setting out the terms and conditions of the contract between us.
6. Manage and implement a formal program of staff planning, selection, recruitment, training and personal development to enable resident care needs to be met.
7. Manage the care service efficiently and effectively to make best use of resources and to maximize value for money for the resident.
8. Ensure that all residents receive written information on the Home’s procedure for handling complaints, comments and compliments, and how to use it.
The Team
Meet Our Team
Suzette Hinds
Managing Director
Rosita Hinds
Nursing Director
Dr. Akilah Burrowes BSc MBBS DM (Family Medicine)
Medical Doctor
We care for your loved ones like family so you can rest easy
Transparent communication / Visiting flexibility / Updates and involvement / Emergency preparedness